Shipping policy
Last updated: 14 October 2026
Obsesie Ltd offers free standard international shipping to 36 supported countries through Obsesie.com. Our delivery estimates describe transit time after dispatch; order processing is additional.
Shipping at a Glance
- Standard shipping price: Free to supported destinations.
- Order processing: Typically 1–3 business days.
- Standard transit: Estimated 7–12 business days after dispatch for the countries in the standard group below.
- Extended transit: Some destinations may take longer.
- Tracking: Provided after dispatch when available.
Where We Ship
Our store currently provides free shipping to the following 36 countries. Delivery availability is determined by the shipping zones available at checkout.
Standard Delivery — 7–12 Business Days
Australia · Argentina · Bahrain · Belgium · Canada · Czechia · Estonia · Finland · France · Germany · Hungary · Ireland · Italy · Japan · Kuwait · Malaysia · Netherlands · New Zealand · Norway · Portugal · Romania · Slovakia · Sweden · Switzerland · United Kingdom · United States*
Shipping within the United States currently excludes Alaska. Checkout determines eligibility for a specific address or territory.
Extended Transit — May Take Longer
Austria · Denmark · Georgia · Greece · Latvia · Poland · Qatar · Saudi Arabia · Spain · United Arab Emirates
Deliveries to these destinations can take more time because of distance, customs, local carrier networks and other circumstances outside our control.
Delivery estimates are not guaranteed arrival dates. Customs clearance, public holidays, severe weather, carrier disruptions and transport difficulties can affect delivery. This does not affect statutory rights if goods are delivered late or not delivered.
Order Processing
Orders are typically prepared within 1–3 business days. Business days exclude weekends and public holidays. During unusually high order volumes or product availability disruptions, processing can take longer. If we become aware of a significant delay to your order, we will try to contact you using the information supplied at checkout.
International Fulfillment Network
Depending on the product and destination, orders may be fulfilled through facilities or partners in the United Kingdom, United States, China or Hong Kong. The dispatch location may differ from Obsesie Ltd's registered UK office.
Fulfillment facilities are not automatically customer return addresses. If you need to return an item, contact our support team for the correct return location.
See our Returns & Refunds Policy.
Split Shipments
Items in the same order may be dispatched in separate parcels, depending on available stock and fulfillment location. Packages can have different dispatch dates, delivery dates and tracking numbers.
You will not be charged extra shipping fees merely because an order is split into multiple shipments.
Tracking Your Order
When your order ships, we will send a dispatch confirmation with available tracking information. Tracking may take up to 48 hours after dispatch to become active in the carrier's system.
If tracking has not updated for several business days, email customercare@obsesie.com with your order number and available tracking details so we can review its status.
Customs, Duties and Taxes
International purchases may attract import duties, VAT or other taxes, customs fees or handling charges imposed by the destination country.
Where these are not collected at checkout and are payable by the importer under the applicable rules, the customer may be responsible for them. Obsesie Ltd does not control charges imposed by customs authorities.
Customs requirements vary by destination. Check with your local customs authority if you are uncertain about potential charges. Nothing in this section excludes mandatory pricing or tax disclosures or other rights under applicable law.
Delivery Delays
Occasional delays can result from customs processing, local carrier operations, public holidays, extreme weather, transport interruptions or other events outside our control.
A gap in recent tracking updates does not necessarily mean that a parcel is lost. If your order appears materially delayed, please contact us with the order number and tracking details. We will review the available information and coordinate with the carrier or fulfillment partner when appropriate.
Any mandatory consumer rights relating to late or non-delivery continue to apply.
Lost or Missing Shipments
If a shipment has not arrived and tracking has not progressed for an extended period, contact customer support. We will investigate available tracking records and, where appropriate, contact the carrier or fulfillment provider.
If a shipment is confirmed lost, we will provide a suitable remedy in accordance with applicable consumer law and the circumstances of the order.
Marked Delivered but Parcel Is Missing
If tracking shows delivered but you cannot find the parcel, please check the delivery address, any designated safe location, household members, reception or concierge, nearby neighbours and any available delivery photograph.
If the parcel is still missing, email us with your order number and tracking number so we can investigate. A carrier's delivered scan does not override legal responsibility where goods have not been delivered to the customer as required by law.
Incorrect or Incomplete Addresses
Customers should provide a complete, accurate shipping address at checkout. If you discover a mistake, contact us as soon as possible.
We will make reasonable efforts to correct an address before dispatch, but changes cannot be guaranteed after fulfillment begins. If an inaccurate or incomplete address prevents delivery, contact us so we can review the carrier's options and explain the next step.
Damaged Orders
If an item arrives damaged, contact us promptly with your order number and photographs of the product and, if relevant, the shipping packaging.
We recommend reporting visible transit damage within 48 hours to assist carrier investigations. The recommendation does not restrict statutory consumer rights. Please retain the item and packaging where practical while the matter is reviewed.
See our Returns & Refunds Policy.
Don't See Your Country?
If your country is not listed or no shipping option appears at checkout, standard shipping is not currently available to your location. Contact us if you would like to ask about possible alternatives. We cannot guarantee service outside the destinations enabled in checkout.
Need Help?
For shipping, processing, delivery estimates, tracking, customs queries or lost-parcel assistance, contact customercare@obsesie.com.
About Obsesie Ltd
Obsesie Ltd
Company number: 15427265
Registered in England and Wales
Registered office: 5 Brayford Square, London, E1 0SG, United Kingdom
Our registered office is a business correspondence address and not automatically a customer collection or returns address.